Some
of the points which should always keep in mind while doing telecalling:-
1.
Always be polite
2.
Sometimes it happens when we call a person he/she might be in meeting
always ask for there availability otherwise they get irritated.Never irritate
them, instead involve them,
3.
Contact the right person,If you are in HR consultancy try to contact
HR manager or in charge of HR. Avoid contacting VP or CEO directly as if they
reject you will have to forget the company. Rule of thumb, Start from bottom
Up.
4.
Studies showed that 12:00 to 1:00 is the best time to contact new
prospective clients,
5.
Whether they are interested in your service or not always ask for there
email id so that you can forward your proposal to them. Sending a proposal to
the person works, most of the time it has been seen that the proposal recahes
the right person and you can get a call from them. Of course you have to make
your proposal interesting.
6.
Be patience and be Positive.
7.
Try to make at least 150 calls everyday
At the beginning of a call, you have to introduce yourself and the company on behalf of which you are calling. Below you can find a few examples of opening sentences.
“Good morning, my name is _____________ and I am calling you on behalf of _____________.”
“Good afternoon, I’m ___________ from ___________.”
“Hello, this is ____________ and I am calling you from _______________.”
The first sentence should be said in an enthusiastic and friendly tone of voice.
The direct value statement
Whenever you make a telesales call, you must take into account the fact that people never requested to be called. So, at the time you get through to them, they don’t know any reason for talking to you. Every customer answering a telesales call implicitly asks himself the question: “Why should talk to this guy? What’s in it for me?” Catching the prospect’s interest depends on how well you can answer those questions. You can answer them by using both language and tone of voice. It is best that you use a direct value statement which synthesizes the most important advantage of the offer and how the customer can benefit from it. Here are some examples of direct value statements:
“I am calling to let you know how you can decrease your travelling costs.”
“I’d like to tell you about a solution to keeping your finances safe at all times.”
“I am calling to tell you how you can get more value from the money you’re spending on your internet subscription.”
It is advisable not to use the name of the product or any of its features, at this stage. The direct value statement should be formulated so as to trigger the prospect’s curiosity and make him want to hear more.
Permission to proceed to the next stage
After the direct value statement, you must ask the customer whether he is available to continue the conversation. You should do this because you might have called the right customer, but at a wrong moment. He might be doing something else at the moment of your call and might not be able to pay attention to what you have to say. If it is not a right moment, ask when you can call back.
“Can we talk for a few moments?”
“Is this a good time to talk?”
“Do you have a few moments?”
“Would you like to hear more details?”
You should avoid formulating the question in a negative way such as:
“May I take a few moments of your time?”
“May I disturb you for a few moments?”
This kind of formulation implies that you are keeping the prospect from doing something more important, or that he is doing you a favor by talking to you.
