Improve your
soft skills for better networking
The idea
of networking fills some people with fear while others think they're great at
working a room. But what are the skills you need to be a good networker? And
how can you improve your performance?
To be a
successful networker, you need to have highly developed soft skills, or
inter-personal skills, as well as a strategic perspective. Assessing your own
abilities can be hard. But it helps to understand your own strengths and
weaknesses before you try and improve your networking skills.
Below is a
list of the soft skills you need to be able to network effectively. What I want
you to do is score yourself on how well you think you do on each front.
Before you
assess yourself, let me also point out that you should not take each of the
following statements to extremes, as the overriding skill is to act
appropriately in the situation you find yourself in.
Soft
skill
|
Self
rating - between 1 (low) and 10 (high)
|
I am trustworthy
|
|
I am respectable and respected
|
|
I am an active listener
|
|
I am a good conversationalist
|
|
I am an influencer
|
|
I am confident
|
|
I am a negotiator
|
|
I am a problem solver
|
|
I'm willing to engage
|
|
I'm willing to share
|
|
I can read others and respond
accordingly
|
|
I am a good observer
|
|
I am good at including others
|
|
I can keep confidences
|
|
Where you have scored yourself low, you now know what you have to work on to improve your networking performance. If you have rated yourself highly, go and test this out with your contacts to make sure you are reading the situation correctly. If everything stacks up, do more of what is working.
Building
trust and rapport
People buy
from people they like and trust first. In effect, they are buying trust,
professionalism, expertise and like-mindedness.
- Remember the golden rules of
networking: being likeable, building trust and rapport,
planting seeds about your expertise.
- Build the conversation, basing it on common ground.
- Show genuine curiosity.
- Learn how to read body
language.
- Listen and learn how the particular person
you are talking to prefers to communicate.
- Stay engaged throughout the
conversation.
- Develop the conversation.
- Become the observer of
others; notice their approach to things, and take this into
consideration.
- Work on your people
skills and treat others as they would want to be treated.
Questioning
and listening
- Ask more questions, rather than just talking about
yourself.
- Talk about what you do only
if invited. Don't force your information on others.
- People only listen when they are
ready to, so create that opportunity. If someone else is talking,
let them finish their point. Make sure you hear them out totally, and do
completely engage. After all, if you don't hear them out, why would they
want to listen to you?
- It is OK for a conversation to
finish without you having contributed information about yourself.
- Memorize at least ten good
generic questions, remembering that quality questions help to
stimulate the conversation.
- Be genuine and fresh each time you
ask a question - even if you have asked this a thousand times over.
- Listen carefully and frame your next
question out of the response.
- Be careful not to make the
process sound like an inquisition.
- Your face, voice, eyes and body
language should express real interest, not a learned
technique.
Getting a
'glazed look'
- If you see the 'glazed look',
take stock of what you are talking about in relation to the person
concerned.
- Very quickly bring the
conversation to a stop and ask a question to re-engage them.
- To increase the energy again,
you can use humour and even some cheekiness!
- Sometimes, the glazed look is
simply because the other person is thinking about what you have said, so
you can allow silences (serious people do this a lot!).
- If you believe this person is
not interested, thank them for their time and let them move on.
- All conversations have a natural
rise and fall, so has your time come up? If so don't hang onto them.
The biggest
tip I can offer you is when you are next at a networking event stand back for
while and just people watch. Watch for how people respond to others and see who
is getting it wrong and spot those who are getting it right. Listening and
observing can be the best way to learn.
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